Careers

Job Responsibilities

• Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiates between customer pay and warranty service clients
• Listens to each client and clearly articulates information on the repair order
• Satisfies client’s immediate needs, use low key, high integrity methods to present additional needed services
• Observes factory suggestions on maintenance items and will advise clients of the value of maintaining their vehicles in accordance with manufacturer’s specifications
• Presents a menu of recommended maintenance and additional services to every client
• Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
• Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Maintains strict adherence to dealership policy on client vehicle care and operation
• Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
• Forwards repair or service estimate changes to client following technician’s diagnosis
• Sells and manages extended warranties and complete required documentation
• Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their Advises clients of potential consequences if repairs are not made
• Handles minor client concerns or misunderstandings repair, and document changes on repair order
• Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
• Notifies clients when repairs are completed and vehicle is ready for delivery
• Reviews and explains repairs and associated costs with client upon completion of service
• Documents verbal, in person, and written approvals on repair orders and add-on sales
• Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
• Notifies technicians of changes to repair status
• Encourages clients to complete the manufacturer surveys to provide feedback
• Coordinates work overflow
• Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Maintains a record of status of special order parts
• Maintains required Key Performance Indicators (KPI) rating in accordance with dealership/Mazda standards
• Maintains required hours per repair order (HPR) in accordance with dealership standards
• Attends weekly department meetings

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver’s License)

Operator’s Driver’s License (must be insurable).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception.

 
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Job-Specific Expectations

• Parks vehicles in accordance with policy and under the direction of Sales/Marketing to ensure that the lot is attractive to potential buyers.
• Assist Sales Staff in moving vehicles to ensure efficient dealership operations.
• Responsible for adding and maintaining key tags and window stickers on all lot vehicles
• Drives vehicles to other dealerships for ‘dealer swaps’ or to other vendors as requested.
• Assist in vehicle sales delivery preparation.
• May pick-up or deliver customers as requested using dealership vehicles.

Licenses

Valid Driver’s License – Good Driving Record.

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Operator’s Drivers License (must be insurable and ability to drive a standard transmission).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

 
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Job Responsibilities

• Prints repair orders, parts invoices, bills, itemized lists, and tickets showing amount due
• Records amounts received and prepare cash reports of transactions
• Balances cash drawer at the beginning and end of each shift
• Processes repair orders Operates credit card and “Telecheck” machines
• Maintains records of daily transaction documentation
• Calculates discounts, coupons and charges and apply to proper accounts on repair order
• Prepares daily bank deposits
• Processes and receives Finance and Insurance (F&I) and necessary sales monies
• Knows and understands extended service policies, and processes extended warranty payments for repair orders
• Assists in scheduling courtesy transportation and car rental
• Processes mail
• Assists receptionist with phone calls
• Attends department meetings

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Bilingual/spanish a plus but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach wi;nds and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

 
Apply Online

Responsibilities and Requirements

• Monitor and respond to all Internet leads (referral services and website)
• Develop client prospecting file upon lead receipt
• Quote pricing, rates and inventory availability
• Meet and greet prospects (by appointment)
• Present and demonstrate inventory
• Receive credit applications (manually and online)
• Remain up-to-date on products, market trends and certifications
• Understand and implement dealership sales process
• Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards
• Take digital photos for posting on website
  Must be familiar with Client Relationship Management (CRM) software

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company-paid continuing education, and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

 
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We Offer:

• Aggressive Pay Plan
• Combined New and Used Car floor
• Potential to earn $100,000+ yearly
• Generous Volume & CSI bonuses
• Friendly and Pleasant Work Environment
• Tremendous Marketing and Management Support
• Huge Selling Inventory
• Team Environment
• Full-time position
• Employee Discounts
• Monthly performance bonus
• Paid Vacation
• We offer Healthcare benefits for our employees.
• Dental Insurance
• 401k retirement plan packages

Automotive Sales Representative Job Responsibilities:

• Sales Representatives spend time with customers to determine their needs and discuss vehicle options
• Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
• Sales Representatives test drive vehicles to demonstrate industry leading features
• Complete quotes and explain financing/leasing options for New and Used vehicles
• Follow up with prospective customers and return email/voicemail
• Support on-line customers by setting appointments
• Follow up with existing customers to confirm their satisfaction and generate leads

If you are experienced in giving exceptional customer service, have the drive to earn unlimited Income and want to build a career working as a sales representative with exciting new products, we look forward to talking with you.

Automotive Sales Representative Job Requirements:

• The ideal candidate must have previous automotive Sales Experience
• Prior experience working with customers and providing an exceptional experience
• Outgoing personality with expertise at developing relationships (i.e., a “people person”)
• Basic computer, email and internet proficiency
• Excellent appearance, verbal/written communication, strong negotiation and presentation skills
• Must possess the ability to ask for the sale and follow through
• Valid U.S. Driver’s license
• Bi-Lingual a plus
• Candidates must be outgoing and possess exceptional people skills. You must have a desire to succeed and a drive to make money.

 
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